Back to Life Training - Open session cancellation Terms and conditions
Back to Life Ltd - Cancellation policy and terms and conditions for "open" courses (ALS, eALS, ALS Recertification, ILS, ILS Recertification)
We have a robust cancellation policy in place to protect bookings for ourselves and our clients when they book a place on one of our "Open" ALS, eALS, ALS recertification or ILS course dates. An Open course is defined as a date for training that is hosted and managed by Back to Life rather than at a client's place of work. For in-house bookings, out standard terms and conditions will apply.
This policy applies once we have received payment (either agreement to pay, or full payment itself) of our invoice pertaining to a training session. This policy also forms part of the confirmation e-mail that is sent by us to the candidate.
The following policy defines "us", "we" and "our" as Back to Life Ltd and "you" & "your" as the candidate/individual attending one of our courses.
Our cancellation policy
Cancellation by you (the candidate):
You must inform us immediately, in writing, if you are unable to attend the training course you are booked on to. We reserve the right to charge a cancellation fee based on the amount of notice given.
For cancellations where we receive more than 30 days’ (1 month) notice, you will receive a cancellation for the full amount paid minus a £10 booking/transaction fee (these are fees applied from Stripe, our payment service, which are non-refundable). For cancellations within 1 month of the course date the cancellation charge is as follows:
- Less than 7 days’ notice: 100% cancellation fee
- 8 – 14 days’ notice: 75% cancellation fee
- 15 – 21 days’ notice: 50% cancellation fee
- 22 – 29 days’ notice: 25% cancellation fee
- 30+ days' notice: Full refund minus a £10 transaction/booking fee
All percentage fees are based on the original price, including VAT, of the training course. We will confirm any cancellation fees incurred, and issue a refund (if applicable) for any amount paid that exceeds the cancellation charge and/or transaction/booking fees.
In some circumstances it may be possible to move your registration to an alternative date with us. We will make every effort to facilitate this, but you may still incur cancellation charge if we would otherwise incur costs as a result of transferring your registration to a new date.
It is possible for candidates to fail the ALS and ILS course. If you do not pass the course we will confirm your next steps in writing. We will support you throughout the process so you are aware of exactly what steps to take to successfully pass your course on your next attempt. In some circumstances you may be required to pay additional fees (up to and including the full price to attend on a new training date), this will be confirmed in any conversations and/or correspondance we share with you.
Cancellation by us (Back to Life):
Whilst every effort will be made to ensure the training course goes ahead exactly as planned, in some circumstances we may need to amend or cancel the training course you are booked on to. If Back to Life cancel the training course you will be offered a full refund or a place on an alternative date if one is available.
If you have any questions at all please do not hesitate to Contact Us.